StrideLoopStrideLoop Support
Find answers about health & fitness, local data, privacy, and troubleshooting—or contact the Adstar Labs team.
Email support
Send a clear description of the issue to support@adstarlabs.com. We normally reply by email within five business days.
Privacy questions
Read the StrideLoop Privacy Policy or email privacy@adstarlabs.com.
Frequently asked questions
Why does Android not show every step from the whole day?
The Android implementation uses foreground Expo pedometer updates. Start a live walking session and keep StrideLoop open; use a manual correction for steps missed while the app was not tracking.
Does StrideLoop track my location?
No. It uses motion/pedometer data and does not request or store location.
How is distance calculated?
StrideLoop multiplies the step total by the stride length saved in Settings. It is an estimate and can vary from measured distance.
Where is my StrideLoop data stored?
Your app content is stored in local app storage on your device. StrideLoop has no account or cloud-sync service. Depending on your settings, local data may be included in an operating-system or cloud backup.
Can I turn analytics and crash reports off?
Yes. Open the Privacy control inside StrideLoop and change your choice at any time. Analytics and crash reporting are off by default and start only after you enable them.
Why does StrideLoop request device permission?
Motion/physical-activity access for pedometer readings Notifications, requested only when the user enables a daily reminder You can deny or later change permission in device settings; the related feature may then be unavailable.
Does StrideLoop show ads or require an account?
No. The current version has no advertising SDK, login, account system, subscription, or in-app purchase.
The app closed unexpectedly. What should I send?
Tell us your device model, operating-system version, app version, language, and the steps immediately before the issue. A screenshot can help, but hide anything you do not want to share.
Still need help?
Use the subject “StrideLoop support” so we can route your message correctly.
support@adstarlabs.com