LetterFrameLetterFrame Support
Find answers about photo & video — graphic design, local data, privacy, and troubleshooting—or contact the Adstar Labs team.
Email support
Send a clear description of the issue to support@adstarlabs.com. We normally reply by email within five business days.
Privacy questions
Read the LetterFrame Privacy Policy or email privacy@adstarlabs.com.
Frequently asked questions
Are my photos uploaded?
No. LetterFrame copies only the photo you choose into local app storage and does not upload it.
Which canvas ratios are available?
Square 1:1, portrait 4:5, story 9:16 and wide 16:9 are available.
Why could LetterFrame not save my design?
Saving to the photo library requires the platform's add permission. You can also use Share image if sharing is available on the device.
Where is my LetterFrame data stored?
Your app content is stored in local app storage on your device. LetterFrame has no account or cloud-sync service. Depending on your settings, local data may be included in an operating-system or cloud backup.
Can I turn analytics and crash reports off?
Yes. Open the Privacy control inside LetterFrame and change your choice at any time. Analytics and crash reporting are off by default and start only after you enable them.
Why does LetterFrame request device permission?
User-selected photo access through the system image picker Photo-library add permission on iOS to save exported designs Legacy Android write access through API 32 to save exported designs You can deny or later change permission in device settings; the related feature may then be unavailable.
Does LetterFrame show ads or require an account?
No. The current version has no advertising SDK, login, account system, subscription, or in-app purchase.
The app closed unexpectedly. What should I send?
Tell us your device model, operating-system version, app version, language, and the steps immediately before the issue. A screenshot can help, but hide anything you do not want to share.
Still need help?
Use the subject “LetterFrame support” so we can route your message correctly.
support@adstarlabs.com